State Bank Of India [SBI] — Card swap issue

Hi,

I wrote to SBI Customer Care to swap my Yatra Card ending with 2091 to a Simply Save Card.

They did the swapping but disappointed me on 2 counts

1) They swapped the Yatra Card to a Simply Save Card (ending with 8273) which is a MasterCard WITHOUT asking me what Version I prefer. They adamantly forced it on me saying it is not possible to give a VISA Card though that Version is available. Now, they are demanding a Version change Fee of Rs.200+GST and they have not reverted with the Version change even after a week.

2) I accumulated 4425 Yatra Reward Points while I was using the Yatra Card (ending with 2091) for over a year. They are denying me the points after the ard swap saying that it is not possible to transfer the points to the Simply Save Card from the Yatra Card.

They are not even willing me to give a suitable Yatra Voucher or something that I can make use of later. The INR value of the 4425 Rewards Points works out to 1106.25.

I really feel cheated by them on both the above counts.

Please help me.

Thanks
Chackravarthi