State Bank Of India [SBI] — cash not dispensed from atm yet amount was deducted

Address:723101

I had tried to withdraw 5000/- on 29th june, 18 morning at ketika, purulia (West bengal) but after making unusual sound the atm showed "transaction timed out" & i got a sms saying "ac no [protected]. Dt of wdl 29.6.18. Atm cash 1492 purulia. Pur". Later i checked the amount got deducted. I complained at the helpcentre & the base branch (Written) too but yet to get any response. It is very tough to move here & there for such a huge amount to a pensioner at this age. Pls help me to get the amount.

My base branch is : drm office branch, adra, west bengal
Mail id : [protected]@gmail.com
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State Bank of India [SBI] customer support has been notified about the posted complaint.
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He didnt understand other problems and situations and talk harshly like he is only person having stress in whole world and he treats other people like uneducated except and he shows biasness on the basis of his relation with customer.
I tried to generate pin for my atm and for that I had to get an OTP on my registered mobile number within 24 hrs.
But it's been more than 24 hrs and I'm still unable to receive any OTP through sms on my phone number.
Please help.

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