State Bank Of India [SBI] — cdm machine failure during deposit and short amount credited in account

Address:

Madurai, Tamil Nadu, 625001

Dear all,

Iam K.Kadharsha from Madurai and I have deposited Rs.8500 to my friends account (Ac.No: [protected] Name: V.Kannan) on last Saturday 16.12.2017, 12.23 pm on SBI, West Veli Street Branch (opp to Madurai Railway Junction) IFSC SBIN0011544.

During the process the power get fail and immediately the process closed. I came to know that later there is no power backup for the system. Security asks me to take photo on the particular CDM (ended with 623) and inform the same to Mr.Densingh who is in charge of the problem. Once I went to concerned person table he asks me to call Cash Officer regarding this.

The Cash Officer gave me an application and asks me to fill the details and attached the printout. I finished the same and gave to him and he told me that it will take two three days time. After this incident I have visited the branch 2, 3 times and enquire about the money. He simply told me that it will take further few days and make some other arrangements for the money.

Today (27.12.2017) I visited the branch and said him that almost 15 days gone there is no action. Then he told me that there is Rs.8000 surplus in account it’s also not ours, someone’s money I will give credit to you this amount today. I ask him what about the balance Rs. 500; he told me that the technical teams till not sort list the issue and there is shortage of Rs.139000 in accounts, so it will take further time.

As per his statement he made a credit of Rs.8000 to my friend account instead of Rs.8500.

I could not understand the process how someone money credited to our account?

What about my deposited money?

What is the status of the balance Petty amount Rs.500?

How many customers lost their money like this?

What about the status o[censored]neducated customers?

Kindly give us solution.

With regards
Kadharsha
[protected]