State Bank Of India [SBI] — charge dispute for 25 oct

Website:Amazon.in

I ordered a product on 25 oct 2018 from amazon and used my sbi card for online payment. That product was not delivered and amazon provided me refund. I have not received refund amount 1431 rs in my card. I contacted amazon and they informed me to contact sbi bank cx service as refund already been given by amazon. Sbi cx service do not have any information about charge dispute. I contacted amazon back and they informed me to raise this charge dispute request to sbi again.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
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I have refund issus and am suffering from last 45 days.
please I requested to you refund my amount
this is my reference number223285

Sir my husband R. Chinnasamy ex-army man so my husband death (6/10/17) me (angammal )all documents submit in date (16/3/18) that not credit in pension please your flowing ppo:so21400/90/army, new sbi a/c no. [protected], old sbi a/c no. [protected]

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