State Bank Of India [SBI] — chargeback request for the refund of amount 30000

Address:

Hyderabad, Telangana, 500090

To
Bank manager,
State bank of india

In connection to the subject, i am kammari naveen from hyderabad. Actually i have tranferred rs.30000/- to bommedi lova raju on 29/06/2019 through phonepe. The amount has be been debited from my account and the transaction is successful but the amount is not credited to the receiver i. E., bommedi lova raju account. I went to bank and enquired about the trasaction and they are saying that they are not responsible for all these issues. Even they are not checking the status of transaction also. Please help me to resolve this issue as soon as possible.
Transaction detailes
Beneficiary name - bommedi lova raju
Utr no[protected]
Transaction date - 29/06/2019

Thanking you

Yours sincerely,
Kammari naveen,
Sbi a/c [protected]