[Resolved]  State Bank Of India [SBI] — charging emi through transaction is cancelled

Address:

Hyderabad, Andhra Pradesh, 500072

I'm already dealing this with sbi customer care and even escalated to level 3. I repeatedly get the same templated message rather than giving me clarification on the incorrect transaction.

Interaction id : 1-[protected]
Dealing with - tushar tanej, from customer service head - sbi card

Here is the history:-

1. I did a purchase on amazon, with 9 months emi facility
Transaction date: 25-nov-2017
Transaction amount: 10, 707.70 debited in my sbi

2. Cancelled the order on amazon day within an hour or so. On same day i can also see in statement, the amount is credited back
Transaction date: 25-nov-2017
Transaction amount: 10, 707.70 credited in my sbi

Till here it's fine. Order cancelled, money returned back.

3. Again on 28-nov-2017, the amount seems to have transferred to merchant. The question is why was this done when it's already cancelled on 25th nov 2017?
Here is the transaction record:- 28 nov 17 - transfer to merchant emi - 10, 707.70 d

4. For the same, emi 1, started reflecting on the statement. This should not be charged as i have cancelled the purchase.
25 dec 17 fp - emi 01/09 (Excl tax 22.49) - 1, 260.22 m

I'm asked to pay this first emi, even tough transaction is cancelled. Taken the discussion till l3, but i didn't get any help from them. They are telling the first emi, conversation usage has to bore by the customer.

Attached screenshots of transaction history of my card statement and email history took place with sbi

Request you to please help me on this matter.