State Bank Of India [SBI] — complaining about pushpa soni and finance charges

Address:

Mumbai City, Maharashtra, 400067

Dear Sir,

First of all, We hope that you will help us resolve this issue. We have been facing this problem since June 2019 and now Ms. Pushpa Soni from SBI Cards Nodal Desk has manipulated the matter and not even helping us out.

We had taken a Balance Transfer in the month of June 2019 and before taking the Balance Transfer, we were informed that we only have to pay 1.7% per month interest and No Principal amount to be paid until 31st December 2019. Thereafter, we started getting charged for Principal amount also in the July statement and we raised a complaint about misleading information provided to us. In that note, a Call Audit was requested and Pushpa Soni agreed and accepted that we had double checked on the call before taking the balance transfer about not paying the Principal amount until 31st December 2019.

Now, when we have already paid the entire amount before 31st December 2019, we are charged Finance Charges in the month of December as Pushpa Soni informed us that the Balance Transfer Expiry Date was 3rd December 2019. I do not understand, Pushpa Soni spoke to me every month about this issue, but she never ever informed me about Balance Transfer Expiry Date is on 3rd December 2019. In fact, Mr. Ranjit Shetty (who claimed to be the Regional Head) also called me about the same but even he never informed me that the Balance Transfer Due Date is 3rd December 2019. Ranjit Shetty asked me to pay Rs. 2, 00, 000 immediately and I Paid that on the same day as per our call conversation. He also mentioned on the call to not pay the entire amount and only pay Rs. 2, 00, 000 as he wants to check the credit in my account if any and then I had to adjust the balance payment.

Now, Pushpa Soni, charged me Finance Charges on the Balance Payment and she is not even ready to understand and listen to us, when we are trying to explain her the same thing. Both Pushpa Soni and Ranjit Shetty should have informed us while they are talking to us on the phone that the Balance Transfer Expiry Date is 3rd December, and when I am already paying Rs. 2, 00, 000 before 30th November 2019, I would have surely paid the entire amount and closed the Balance Transfer. Not even Pushpa Soni informed me and not even Ranjit Shetty informed me.
And now, I am charged Finance Charges on the Balance amount. This is not FAIR.

I have been calling and emailing Pushpa Soni every month due to this issue for Balance Transfer but she has never ever helped us and always enforced things on us and we have always co-operated. This is really not FAIR SIR.
We are one of the privileged customer of SBI and such manipulations we will not entertain. Sir, I want you to listen to the call records before taking the Balance Transfer and I have multiple times confirmed on the call stating, "Are you sure I do not have to pay the Principal amount until 31st December 2019" and your executive and Supervisor both have said YES and CONFIRMED.

Why should I pay the Finance charges charged to me on my statement for December month when I have already closed my Balance Transfer. Even the Late Fee Penalty is charged to me. I want all the charges to be Reversed Sir. This is NOT ETHICAL.
I will file a Police Complaint against Pushpa Soni even if I have to pay the below finance charges for misleading us and I have all the CALL RECORDS.

I want you to help me REVERSE this amount and Please listen to the call records before taking the Balance Transfer and I am confident you will find it on the phone very well stated. Even, Pushpa Soni informed me that in January Statement she will credit the amount of Finance charges and not she is regretting the same. I also have that call records with me. I will literally fight this case and close all my accounts and cards but if this is not solved, I will file a Suit against her for misleading us.

Even, Pranav Sharma from Baroda Office has accepted that I have verified the same on the call records, why is Pushpa Soni manipulating the matter.

Sir, I am confident that CEO and Chairman Desk is there to help us as Clients and we are ready to prove everything you want. We have all the Call Records, from the Start to the End. We can show you everything you want as we know we are RIGHT.
Kindly help us out Credit the amount for Finance Charges and Late Fee Penalty as we have already closed our Balance Transfer before 31st December 2019 as confirmed with us on call before taking the Balance Transfer.

PUSHPA SONI IS THE MOST CORRUPTED FEMALE IN SBI CARD DEPT.

IF YOU NEED ANY CALL RECORDS, PLEASE ASK US AND WE WILL SEND YOU.

We want your help.
Awaiting you call,
Thanking you and Regards,
Darshit
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