State Bank Of India [SBI] — Delay in processing first pension & terminal benefits

Address:	Tiruchirappalli, Tamil Nadu, 620026
Website:	STATE BANK OF INDIA(SBI)

Sir,
I am a retired civil pensioner ( DOR: 30.11.2016) from Ordnance Factory,
Tiruchirappalli - 620 016. My PPO ( No.C/FYS/011650/2016) had already been forwarded to SBI CPPC Chennai during June 2016 itself for further processing with a copy to me and local SBI branch. Due to lethargic approach on the part of CPPC Chennai SBI staff, I could not get my first pension as well as terminal benefits credited to my SBI account Navalpattu Anna nagar Branch ( IFSC 12801) ( SB A/c No.[protected]) even on 30.12.2016. On 24.12.2016 I had made a complaint regarding this to SBI CPPC Chennai and I was immediately intimated over email on 28.12.2016 that my case has been resolved and pension will be credited on next pension processing date within next 15 days. But the same was not done and I could not get my pension even by 13.01.2016. This kind of further delay on the part of SBI CPPC staff is highly regretted and mere replying by email is not a solution to the problems raised by me. At this, I would like to add that all the required formalities like submission of declaration at SBI branch, Navalpattu has already been completed by me on 02.01.2017. I would like to state that while all the other services of SBI are good on comparison with other banks, yet this service in respect of retired persons requires improvement and special concentration from top management. Now I am left with no other option than to wait for your people to process my pension case.

At this, I request you to look into the matter judiciously and arrange to credit my pension without further delay.

Regards

V. SAMBAMURTHY
MOB: [protected]
Email: [protected]@gmail.com