State Bank Of India [SBI] — Double deduction for cash withdrawn from atm

Address:

Lucknow, Uttar Pradesh, 226017

I have used my PNB debit card at SBI ATM (ATM No. SIBW[protected], Sanjay Market, Rajajipuram, Lucknow for withdrawl of Rs 2000/- on 19.12.2016 but the transaction was failed. But, I got a message that the amount in my account was deducted. With a gap of 3minutes I used the card for the second time. Then, the transaction was successful. I immediately filed a complaint at Customer care of PNB, but I received a reply that the complaint is rejected due to successful transaction (as per the details received from SBI). Then I personally visited the SBI Branch at Rajajipuram, Lucknow, but they refused to accept my complaint letter and I was told to contact to PNB Branch. On my visit to PNB Branch, I am suggested to contact SBI Branch as the ATM pertains to SBI Bank.

Sir As everybody is aware that due to PM Modi's Demonetization drive, only 2500/- can be withdrawn on one ATM card in a single day, hence how can I withdraw 4000/- in a single day.

Hence the concerned is requested to look into the matter and redress my complaint