[Resolved] State Bank Of India [SBI] — Double deduction of the same policy premium.

sovon685

Nov 10, 2021

Address:

Vill and P.O- Rasorah, P.S- Kandi, Dist- Murshidabad, Pin- 742139

Hi! I have paid my SBI Life - Smart Wealth Builder premium amount of Rs.50000/- on November 4th, 2021 from my SBI Debit Card ending 7087 . My premium due date was November 4th, 2021.

Policy Holder Name : NAROTTAM MANDAL
Policy Number : 1K[protected]
Order No. : WT[protected]
Again on November 5th, 2021, the same amount of Rs.50000 /- is auto debited from from the AC no ending 1995.
SBI did promise me to resolve the problem within 48 working hours. But it's already 5 days past by and no fruitful result has come out. I've not got my money back yet.
I am Surprised to see such type of cheating from a reputed govt company. Please return back my money immediately.
Very very awful and disgusting service from SBI.

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Dec 28, 2021

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

State Bank of India [SBI] Customer Care's response Dear Sir,

We have made a note of your concern and our team will fix this for you.

Appreciate your patience in the interim.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Nov 23, 2021

State Bank of India [SBI] Customer Care's response Dear Sir,

With regards to your concern, we wish to inform you that the excess refund has been processed to your bank account on 18.11.2021.

For any further assistance or clarification please contact us at [protected]@sbilife.co.in.

Thanks & Regards,
SBI Life Insurance - Customer Care