State Bank Of India [SBI] — ecs clearance problem

Address:

Department of Statistics, Osmania University, Hyderabad, Hyderabad, Telangana

My sbi saving account no. [protected]. I took a personal loan from hdfc bank and gave ecs from sbi, ou branch on the above account. But, since january 2019 ecs is not getting cleared regularly. Sometimes it gets cleared and sometimes not. As a result, for no fault of mine, i am penalized rs. 2, 000/- in the month of may 2019.
Even now problem is continuing. On 4.7.2019 also my ecs transaction was declined. Declined transaction id is[protected].
Ou branch people asked me to call customer care and customer care people say that problem has to be sorted out at branch. Please see that my problem is resolved.