[Resolved]  State Bank Of India [SBI] — Forced and Fake Signature Life Insurance was opened by SBI Employee in name of Home Loan.

In the year 2019, my father (Retired Army) had applied for a Home Loan in SBI Mirchaibari, Katihar main branch(00203). The Home Loan Passer, Rajeev Ranjan told us that a Life Insurance is compulsory for taking a Home Loan, but my parents denied that we already have one Life Insurance and it is not any rule (Rajeev Ranjan is also SBi Life Insurance Agent). But a few days later, he asked us the OTP sent to us on phone and said our Loan was passing so give OTP to him. My father gave him OTP as he was a SBI Employee sitting in Home Loan section. When an amount of around 52.5 thousand rupees was deducted from our account, we came to know that he has opened a Life Insurance. He told us, when we forced him, that the money will be returned after 1 year. So we trusted that corrupted man. After 1 year he got transferred to another city. And the second premium of 51 thousand was again deducted. We were shocked and later came to know RAJEEV RANJAN had also done FAKE SIGNATURE of my Father on the Life Insurance. We went to SBI main branch manager and explained these things but he denied to match the Signature in Bank vs Signature in Insurance. He told us he can't do anything.
Now ultimately we have to bear more than 1 lakh rupees loss due to Rajeev Ranjan (Currently works in Bhagalpur SBI).Our home Construction is not even finished yet. The bank manager too did nothing in a case of corruption by an employee. I complained on twitter to SBI yet no action. They all are saving their corrupted and fraud employees.
Now I have very strong proofs in which a senior SBI officer is telling us secretly that the Home Loan passer usually do this malpractice with people.
This case needs a large attention of media so that these corrupted people face the heat of their wrongdoing.
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Aug 14, 2021
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Mar 24, 2021
State Bank of India [SBI] Customer Care's response
Dear Priyanshu,

We are sorry about that. We certainly want you to have the best experience with us. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 14, e.g. 14xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care
Complaint comments 

Comments

Similar incident with my uncle who is 85 years old was asked for otp and 1, 00, 000 deducted as insurance on his daughter. Without any thought of why a father should take insurance on his daughters life.

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