State Bank Of India [SBI] — fraud transactions on my sbi credit card

Address:

603127

Dear sir,

Please find below fraud transactions made on my sbi card by merchants mentioned against each transaction. I got a mail from [protected]@sbicard.com on 06.10.2017. They informed me that your sbi card ending with 8763 has been temporarily blocked due to suspected activity. Almost at the same time within a span of 2-3 minutes following transactions were made on my card without my knowledge and without received any otp on my mobile.

1) merchant name is db bahn internet berlin de amount is rs 2027.28 on 06.10.2017.

2) merchant name is db bahn internet berlin de amount is rs. 11576.23 dated 06.10.2017.

I called to customer service and made a complaint regarding the fraudulent transactions made on my credit card. They told me that i will receive the message for redressal of my complaint but no message has been received on my registered mobile. I again and again called the customer care for the redressal of my complaint but no response has been received till date. However bill of rs 14163/- for the fraudulent transactions has been raised against me for which i shall not pay a single rupee as the onus lies on the sbi card for for the fraudulent transactions. It is pertinent to mention here that i have not conveyed the card details with anyone. It seems some insider has a hand in the fraud.

However i have blocked my card and intimated to customer care. Please do the need full and take necessary action for reversal of the above transactions. Please reply back as soon as possible on my email id – [protected]@gmail.com

Thanking you
Mansi garg
Sbi credit card no. [protected]