State Bank Of India [SBI] — Harassment by officers of sbi, ghonda, delhi

Address:

New Delhi, Delhi, 110 053

Sub: harassment by officers of sbi, ghonda, delhi.

I am head of school, government girls sr. secondary school, brahmpuri, delhi. our school has an official bank account no. [protected] in state bank of india, ghonda branch, delhi-110 053 for various works such as staff salary, disbursement of economically backward students’ scholarship amount, transfer of sundry proceeds to various vendors etc.

My complaint is against the extremely poor and frustrating functioning of the sbi, ghonda.

Vide our letter dated 10.06.2016, we had submitted a letter along with account numbers and other details for crediting the government scholarship into individual accounts of 50 girl students of our school who have accounts in the same branch. the proceeds in respect of 38 students were credited after a couple of days. our staff members visited the bank on many occasions to pursue with the bank officials for crediting the money into remaining 12 students but nothing moved for days and months. having tired of visiting the bank on innumerable occasions, we wrote a letter dated 25.1.2017 to the branch manager apprising him various irregularities committed while transferring the proceeds. details are as under –

I. bank credited the scholarship money twice into two students’ accounts.
Ii. bank credited the scholarship money thrice into one student’s account.
Iii. bank returned the scholarship amount in respect of three students back to ddo’s account without indicating any reason.
Iv. bank neither credited the scholarship money into following five students’ account nor returned it to ddo’s account in spite of various reminders –

Sl. no. name of student sbi a/c no. amount (rs.)
1 anchal [protected] 1100
2 sakshi [protected] 1100
3 gungun [protected] 1100
4 komal [protected] 1100
5 jyoti [protected] 1100
6 bushra [protected] 1100

Few dates of our personal visits by me and other school teachers are given below –

(i) 18.10.2016
(ii) 05.11.2016
(iii) 25.01.2017
(iv) 04.02.2017
(v) 17.02.2017


Since our personal visits and follow up was being ignored, again a letter dated 13.2.2017, 8.2.2017 and 17.02.2017 were written to the branch manager requesting to trace scholarship amount. this letter also remained unreplied and no action was taken by the bank. however, no action seems to have been taken by the bank and whereabouts of missing scholarship money is not known yet.

As regards innumerable personal visits to the bank as usual, let me inform you that on 4.2.2017 our teacher mrs. suman rani went to the bank to enquire into the matter. she was advised to meet mr. praveen sharma, operation manager, sbi, ghonda. it is unfortunate to state that mr. sharma made mrs. suman rani to sit before him and wait from 2pm to 7pm on 4.2.2017. still he did not resolve the problem; and advised her to keep on visiting the bank daily from 2 to 7pm to help him retrieve the entries and tracing the proceeds as per students details given below –

On 17.02.2017 i once again visited the sbi, ghonda. i gave written a letter and reqeusted branch manager to help us in retrieving the misplaced amount as the poor students and their parents were making hue & cry about scholarship amount. the branch manager written on my letter, “please come and visit at branch after banking hours & meet mr. p. k. sharma to resolve your issue”.

I want to ask, “is this the way bank works”? is it not unbecoming of a government servant to behave? i am greatly frustrated and upset.

Through this mail, i request you to immediately look into the matter and instruct sbi ghonda to immediately trace the missing proceeds and credit the same into above mentioned students’ account