[Resolved] State Bank Of India [SBI] — harassment over the call for family members

Udk.dnd

Address:

Bangalore, 560037

Me and my family members are receiving threatening calls for credit card settlement. I have requested time but still using abuse language to my family and calling every 15minutes by multiple eople saying sbi. They are threatning that we will come to your home and take the things or drag you to court. They have not called me from many months i'm struggling with my new job. Have explained my situation and requested for time still they call my family and use bad words on me. I'm really help less and feeling very insecure. Effecting my personal life and no peace at home because they are mentally not well now. Please someone from sbi call me and all i need is little time and options to clear my credit card due. Please charge interest rate i will clear but do not encourage these kind of people to torture families. My email i'd is [protected]@gmail.com. They gave me time till 2pm today (22/ jan / 2020) otherwise they gonna come to my home and take things calling to my family. I do have self respect i'm not a absconder.

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Feb 27, 2020

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Jan 22, 2020

Updated by Udk.dnd I have taken credit card 2 years before. From last year I couldn't pay the complete bill and end up paying minimum or less than that, due to my job change and also other financial issues. It's been 6months my payments no payments made from my side to credit card. Mistake because my financial condition became worse. I started receiving threatening calls to my family. I called the number they said they calling from sbi, saint Mark's road, Bangalore. I requested, pleaded them for options to pay the bill in parts thru said no. Called my mom and used bad language on me she called me emotionally. They calling my sister continously. I again told them please give me time till 31st I will pay 15k and rest I will clear every month. They have no mercy. I understand my payments are bad. I realised and learnt my lesson. But they started threatning to come to my home and take things that value. I really dont deserve this situation. I do not want my family to be harassed. Please help me to sort this credit issue. I feel helpless and really very low about my situation. My email is [protected]@gmail.com

Also I'm afraid, if they come to know that I have updated all in consumer portal. I am not sure what will be happening to me. They told me yesterday that they will wait till today after noon 2pm (22/1/2020) then they going to come to my home I'm really helpless

Verified Support

Jan 23, 2020

State Bank of India [SBI] Customer Care's response Dear Customer, We are sorry to hear about the issue. In order for us to connect with you, please visit http://www.sbicard.com/email & share your contact or card details, along with your reference number: 260414.