[Resolved] State Bank Of India [SBI] — harassment_threatening calls

aroraamish

from Mumbai, Maharashtra

Address:

380015

Hi,

It's been shameful.. What kind of a service you are providing to your customer's.
Even after my earlier complaints at nodal & management nothing is done yet and i am getting collection calls from your recovery agents, they are talking very rudely & using abusive languages and also giving threat.

Is this my biggest mistake.. I am using sbi credit card??

Fortunately my wife is not using this card else she would logged the police complaint.

Below is the list of 13 numbers from which i am getting 5-7 calls daily, from 9am to 7pm.

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

Now you tell me what to do, can a working person spare 30 mins daily to talk to them, where they don't want to listen just need payment by using abusive language.

I am having 18 recordings with me, where they had given threat and used abusive languages, shocked to see even females were using lots of gaalis (Like kuta, haramkhor, aukat nahi hai use karne ki to liya kyu.. & many more) just for payment?

Is this the training you are giving to your collection/recovery agents?

Now i am not going to tolerate this, sending mail conversation copy to media/consumer forum/social media & to lokpal and everywhere for justice.

It's a case of harassment & respect.

Till date i have not received any confirmation from your side what action you are taking, also it's not about money it's about my self respect i am now paying all the dues which you are asking to pay without sending any statement.

Given so many complaints earlier also for hard copy of the statement but still have not received.
Your customer care always says "sir you will get by next month" don't know when this next month will come i am waiting for this since 7 months.

Hope i will get some suitable response on this from your side with action plan.

Waiting for your call!!

Regards,
Amish arora
[protected]@yahoo.com

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May 31, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

State Bank of India [SBI] Customer Care's response Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 38061 in your mail to enable us to address your concern on priority.