State Bank Of India [SBI] — I didn't get refund

I ordered jio phone (black) on 14 September 2019 then because of some personal issue I canceled it by then I recieved an email by Amazon to get refunded shortly in 3-5 days but I didn't get any money that is RS 1, 500 .
After then I call Amazon for not showing money in my account they told me to ask sbi customer care agent to release my money because Amazon already refunded it in my account but sbi care agent told me that not any money recieved in my account or no money showing them so they release it in my account.
My order no.is[protected]
And amazon refund transaction I'd is 677690