State Bank Of India [SBI] — i have not received refund issued by jdvvnl on 27 sep, 18

Address:

335001

My name is rohit. My bank account number is [protected]. Ifsc code - sbin0031386. I have paid electricity bill on 20 sep.18, using sbi virtual debit card service to jdvvnl electricity board department. I have paid 1172 using virtual debit card of sbi. As here i paid electricity bill on 20 sep.18, the deduction of amount 1172 is reflected on next day 21 september 2018. I have added screenshots of transaction. So due to inconvenience the payment status got failed as by jdvvnl department. So they initiate a refund on 27 sep. 18. But still i have not received refund on my bank account. When i call customer care of sbi they don't know how virtual debit card service works. Now i money is stuck between these problem and i also got penalty for not paying electricity bill on proper time.
Please check these transactions attachments