Submit a Complaint
Banks
State Bank of India [SBI]

[Resolved]  State Bank Of India [SBI] — insurance premium amount not refunded and need transaction reference number

Hi, i have registered for sbi life - shubh nivesh endowment plan in 2016. My policy due date for this year was on 9th january 2019. On 7th january 2019 i have paid my premium amount of rs.49734/- from my hsbc credit card no ending 1308 and the same details are showing in my insurance account. On january 27th 2019 again the premium amount of rs.49734 /- is debited from my hdfc credit card no ending 2217 without my notice. when i raise a complaint The executives from sbi are saying the amount is already refunded. but whereas i didnt get single rupee. Please find below my details.

Policy holder name : jeevankumar reddy
Policy number : [protected]
Order no. : 6602736
Hdfc credit card number : 3608 xxxxxx 2217

Please return back my money of rs.49734/- immediately. I am sending reminders and calls every day to customer care. The worst ever response from them. I tried all the ways to escalate this issue and count do it. Please can you help me with the escalation matrix. i am not getting any support from them. Please help me to get my money of Rs.49734/-

Regards,
Jeevan. G
Was this information helpful?
No (0)
Yes (0)
Apr 2, 2019
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2019
State Bank of India [SBI] Customer Care's response Dear Jeevan,

We have forwarded your concern to our team and will ensure to get call back arranged shortly for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care
Verified Support
Feb 21, 2019
State Bank of India [SBI] Customer Care's response Dear Jeevan,

Out team tried calling you multiple times on the mobile number registered in our records ending with 3310, however, we were unable to connect with you.

Further, we would like to inform you that the excess premium has been processed by bill-desk on 12.02.2019 and you will receive the same within 8-10 working days. Hence, we request you to check your account from where the premium is paid.

For any further assistance or clarification please contact us at [protected]@sbilife.co.in

Thanks & Regards,
SBI Life Insurance - Customer Care
Complaint comments 
Add a Comment

Related State Bank of India [SBI] reviews

[Resolved]State Bank of India - penalised the customer for sbi card2[Resolved]State Bank of India - Overlimit Charges51[Resolved]State Bank of India - Credit Card Service3[Resolved]State Bank of India - case i d no. 001-765-226 fwd 001-422-2063[Resolved]SBI/ credit cards - Wrong info give on balance transfer
View all 27854 State Bank of India [SBI] Reviews

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    State Bank of India [SBI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    27854
    Pending
    0
    Resolved
    7386
    View all 27854 State Bank of India [SBI] reviews & complaints
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View all State Bank of India [SBI] contact information