State Bank Of India [SBI] — kyc issue & improper response from customer care

Address:

382443

Dear sbi fastag team,

I had purchased sbi fastag for my car registration number gj 27 ah 4586 on 27/10/2019 from your distributor rkp associates at ahmedabad – vadodara ne-1 at vadodara toll tax. Contact detail of tag seller is [protected] (Mr. Rudresh). I had provided all the documents required by him. After 2 days i. E. 29/10/2019 when i was passing through expressway i found my fastag is not working. I called him and told my problem. He asked me to provide some photographs of my car. I provide the same to him on same time. After few time he told me that my kyc process is completed and my tag will be activated by 2 hours but it was not.

I was doing continuously follow up to him but no result came. He had given me his technical persons number on 2/11/2019 and told me to talk to him. (Mr, jecky [protected]). Now i started to do conversation with him. All the documents and photos which i had provided to mr. Rudra on 27/10, i resent the same to mr. Jecky. He told me this issue is arising due to insufficient balance. I made recharge of 500 rs. But after successfully recharge, issue was as it is. On toll tax the sensor shows “tag is blacklisted or tag is damage”. I told my this issue to mr. Jecky many time but he could not helped me. He told me that this issue is not from his side so pls call to customer care on number given behind the fastag.

All the story i repeat to you customer care and they told me that your card is not working because your kyc is pending due to some documents so pls talk to the agent from where you have purchased the tag. I told them that agent is telling to talk to you.

Following message i got message from sbi on 23/11/2019.
Dear customer, your request for conversion of sbi fastag account to full kyc has been registered and is under process.

But after till date i did not get any update neither from you agent nor from sbi.

Now let me know, what is my fault. I have purchased fastag from sbi, is this my fault? Your customer care not responding properly, is this my fault?

Pls short out my fastag issue on priority as i m suffering from this issue since 48 days from the date of purchase of fastag.