State Bank Of India [SBI] — Machine was unable to dispense cash and the amount has been debited from the account.

Himani!

Address:

IP extension, Parparganj, opposite to press apartment.

Hi, this is to inform you that on march 03, 2020 i went to sbi atm (Parparganj, opposite to press apartment) and withdrew rs. 5500/- but the machine was unable to dispense cash and the amount has been debited from my account. My account is in kotak mahindra bank. On the same day i raised a complaint in my bank they raised 3 complaints and all are get rejected, they requested sbi to give them cctv footage but sbi is not responding on that. I posted my issue on twitter also but i haven't get any resolution till yet. It's almost been 3 months and i am not getting any resolution from anywhere. Rs. 5500/- is not a small amount for me. I am done with there service. Both banks are putting me on hold but none of them are ready to help me.
I would request you to look in the said matter because i am completely losing my hope, also i registered a complaint in rbi but today i got the message that the complaint is closed but i haven't get any update from them. Even kotak mahindra bank is also not giving me any update. Sbi is doing nothing to resolve my issue there machine was faulty and they don't even share the footage.
Kindly help me out with this.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Jun 02, 2020

Updated by Himani! Which kind of appropriate information you want, I already mentioned my whole concern. Now what you are expecting me to elaborate you. Why you all testing my patience why you people are not able to resolve my issue. I am attaching a screen shot of that transaction which I made on March 03, 2020 and machine was unable to dispense cash. Kindly look into this.