State Bank Of India [SBI] — money debited twice for same transaction

Address:

Vill.- Kalajhar,P.O.- Patkijuli,Dist- Baksa(B.T.A.D), Kamrup Metropolitan, Assam, 781360

On 15/04/19 i withdrew rs10000 for an union bank atm on which the first transaction was timed out and the other was successful. But when i checked my balance it showed that i had withdrawn rs 10000 twice and debited rs20000 from my bank account. I raised a complaint to the customer care and my complaint is still under process. Its been more that 17days since i raised the complaint and no resolution has been taken soo far. My ticket no. [protected]. Please reverse back the money into my account as soon as possible.