State Bank Of India [SBI] — non dispense money from citibank atm

Address:

201010

Sub: refund of non dispensed money from atm
I have visited citi bank atm shop no. C-7, ground floor, narwana road, sai chowk, madhu vihar, ip extension, new delhi - 110 092. on 14.08.2018 to withdraw rs 10000.00. I tried with atm [protected]. Atm accepted and filled amount rs10, 000.00 and pin then machine screen blank and not dispensed money, but the amount debited from my account. During that we thought that if amount not dispensed same would be credited back to the account. But amount did not credited. I, therefore, contacted to citi bank helpline. They replied that you just lodge complain to your banker. Then i lodged complain in help line with complain no [protected]. after passing 10 days i received message that “atm bank confirmed that this transaction as successful. Relevant document sent to your branch.” whereas of atm did not dispensed the money. I inquired in my branch but no document received in the branch. I also giving application to my bank but they did not accept my application and asked me to lodge complain in help line. I again lodged complain in helpline with complain no [protected]. After few day i received message “ your complain has been attended to and closed after resolution as: your is again rejected by appropriate authority. Relevant document sent to your branch”. but my money did not revert back to my account. I again contacted my sbi branch. They replied that we have lodged your complaint and till no communication received wait for 7 days as have lodged your complain. on 25th october 2018 i received message on my mobile “your complaint [protected] has been attended to and closed after resolution as : thank you for the feedback. Necessary action has been taken to improve customer service and employees suitably counselled to provide suitable response to customer query.”
Sir, it is my hard money. If your atm was faulty why i suffer and lost 10000.00. I want my money back. I have complain many time but till date no action taken by bank to refund the amount.

I, therefore, request you to do needful and revert back debited amount in my account.

Sincerely yours’

Ramesh kumar umrao
Account no [protected]
Sbi bank branch vaishali
Branch code 32419