State Bank Of India [SBI] — non processing refund

Address:

Dimapur, Nagaland

I dont know what is 3-4 days business days meant to amazon staffs but i waited for more than one week to get a confirmation regarding my refund being processed. This compelled me to called up customer care service serveral times and chat with service many times.
Only after one week they asked me to confirm with my bank in which bank is clueless when i contated. This keep me waiting for another few days as the amazon customer service will only say that refund is processing. I began to lose my faith in amazon slowly as everyone knows it takes only few minutes to buy through UPI but it takes days amd weeks to get refunded.

Lastlt, an amount of 89 rupees was refunded from Amazon on 8th March 2020 but did not credited to my account. I've contacted SBI customer care service again on 18th March but they could not help me out with my refund and further asked me if i could visit a bank. My reference number is [protected].
I would therefore once again like to request the team to kindly look into the matter because today is the 18th day I'm still waiting for my refund.