State Bank Of India [SBI] — non receipt of cash from sbi atm, my account in iob was debited rs 10000

Address:

249/1990, Road No 6, Motilal Nagar No 1, Goregaon West, Mumbai 400 104, 400104

I, yogita ghanekar tried to withdraw rs 10, 000/- cash from sbi atm, bangur nagar, branch located in bangur nagar vidya bhavan, plot no 9, bangur nagar, goregaon west, mumbai 400104 on 3rd september2019. I did not get cash in the sense atm did no dispense cash. I waited for ten minutes. Then i wihtdrew rs 2, 000/-. This time atm dispenset rs 2, 000/- but bank debited my both amount. I. E rs 10, 000 & rs 2, 000. My bank is indian oveseas bank, goregaon-mumbai branch. I approached number of times to my indian overseas bank branchin bangur nagar. Bank officials claimed sbi, is not responding to their request. Please help me in this matter.