State Bank Of India [SBI] — not getting refund in my account credited by amazon

My name is Abinash Dwibedy. I had applied for refund of money of a item through Amazon. After couple of days of processing, they credited to the bank account. But after 10 days, they hadnt credited it to my account. Please don't do these kind of stuffs. Customer care doesn't know anything. Home branch doesn't know anything. What should I do? How will I get back my money? It is of 3000.Please credit it to my account as soon as possible. Reference no-HSBCN[protected],[protected] of two orders.
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