State Bank Of India [SBI] — Not opened the New Account for Senior Citizen

Address:

Vadodara, Gujarat, 390025

I went with my 80 yrs old grand mother for to open her new account in SBI - Pariwar Char Rasta, Vadodara. They told me to take the necessary doccuments. I reached there and then No any employee was ready to open the New Account and forwarding me to one by one all table. Finally last table person was telling me that due to lack of Staff, we can not open your new account. I checked all the table are completed with one officer and asked him that to give me the form so i can submit it, you open it when you are getting the time because to avoid grand mother to reach again. He refused and told me to get the account in Baroda Bank or other bank they will proceed. I told him why you are suggesting me wrong information rather to work on it. My place is near to this branch. And finally he told me, come after 10 days.
Is this the Indian bank to do not support or assist properly and misguiding?