State Bank Of India [SBI] — otp for airtel recharge

I could not get an otp over mobile for an airtel recharge rs399 from around ist 20.30 (19/04/20) and 02.30 (20/04/20). Tried multiple times hourly. Was there any disruption of service during that period. Thanks in advance

The complaint above is straightforward,. I was trying to recharge a mobile from airtel app, as i had done in previously, it goes through all the steps, i choose net banking and logged on to my sbi account and waited for a required otp to provide to airtel. The otp never came for about 10 min. Was there a system delay within that time frame?
Thanks again
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