State Bank Of India [SBI] — passport issue payment status failed

Address:132103

I have made payment of rs1500 for fresh passport issue on 4/06/2018, application refrence no-18-[protected]... The payment was deducted from my bank account but payment status shows failed... I have tried to call the helpdesk no. But it does not connect.. I haven't received any help from the email as well... This does not justify the services of govt especially passport... I request u to please refund my money back... Thank you
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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