State Bank Of India [SBI] — refund for the railway ticket cancellation

Address:Shimoga, Karnataka, 577202

I have cancelled the railway for which i have not got refund yet the transaction was made on 29/08/2018 transaction id:[protected] amount is 4809 and ticket was cancelled on 17:12:2018 and the refund amount is 1510₹ still refund is not yet processed into my account.Have been complaing bank but no proper response from bank have complained at home branch but no response please solve this issue
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