State Bank Of India [SBI] — refund is stuck as it was initiated by amazon but not credited in bank

Address:

New Delhi, Delhi, 110005

My name is shilpa and i had ordered maybelline faceduo highlighter of rs.358 in amazon on 21/10/19 and sfter 22/10/19 i return this order due to personal reason. And on 22/10/19 amazon initiated the amount to my card but i still didn't get the money, amazon sent this reference number 959864 and told me to fill charge dispute form but state bank of india does not have this policy. So please kindly respond to this complaint it is very urgent. My card number is [protected]. Thank you sir.