State Bank Of India [SBI] — Refund not credited into my account

Dear Sir,

I have made two order on aliexpress at 26 AUG 2019.
1st Order no [protected]
2nd Order no [protected]
but my order did not come.So i contact aliexpress agent and request a refund. Agent said they refund it successfully but cannot credited into my account. I contact again and they said that contact your bank and request ARN. I visted my branch and they cannot provide ARN. They said they cannot help me because it is international transaction. I contact aliexpress agent again and send me ARN no.
00000106577000359913000-300001
This ARN no is for the 1st order and the 2nd order ARN no. cannot provide me.Now that I don't know what to do.
Im so worried.Please can you help me. Can you resolved my problem.??

Account no- [protected]
State Bank of India
IFSC- SBIN006993
VAIRENGTE BRANCH
VAIRENGTE.