State Bank Of India [SBI] — "refund not processed"

Address:

110067

Subject: charge dispute "refund not processed"

Dear sir
A refund of 819 rupees was successfully processed on 01 december 2017 to my account from amazon.in. This amount should have been credited to my sbi account num: [protected] by now, but i have not received the refund till now.

I have called the state bank of india customer service and and shared the authorization code (Refund reference number) 335684 with the executive but he expressed his inability to address the issue and the issue is still unresolved.
I have confirmed with amazon and they have successfully processed the refund on 01 dec 2017.
Kindly go through the procedure to locate the pending refund and follow the path back to amazon's payment processor to locate the refund.