State Bank Of India [SBI] — refund not processed from sbi got it from amazon

Address:

Vill.bagial p/o pallimore teh.nd distt.kathua, Kathua, Jammu and Kashmir, 184143

I got refund form the amazon but it is not reflected in my account they have also given the refrence no. To me of their transcation.. But whenever i call the sbi customer care they said we can't help u in that... You have to concern with amazon.. And the main branch never pick ups the call... It is like making fool the customer of sbi... The refund amount is 219... I have made the transaction on 6 march and the refund time was on 19 march... But whenever i call sbi they said we can't help uh... And the main branch is never going to pick up your call.. And even can't speak well.