[Resolved] State Bank Of India [SBI] — refund not received from sbi life insurance for policy cancellation | |||
I have obtained home loan from SBI, RACPC Ahmedabad. For home loan insurance, SBI has paid Rs. 1.76 lacs to SBI life insurance co. Ahmedabd . However, SBI life has not issued the policy. SBI Life is not refunding the amount paid to them as advance for the policy. SBI life needs to refund the outstanding balance amount to SBI directly. This amount in SBI account is Rs. 1.73 lacs. The balance Rs. 0.03 lacs is to be paid directly into my account. However, SBI life insurance co is not refunding these amounts for the non issue of the insurance policy. Was this information helpful? | |||
Apr 7, 2019 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Feb 21, 2019 State Bank of India [SBI] Customer Care's response Dear Rajeev, We acknowledge your concern. In order to assist you further, we request you to provide us with your loan account number and contact details along with a suitable time to call you so that one of our customer representatives will connect with you. Thanks & Regards, SBI Life Insurance - Customer Care Verified Support Feb 22, 2019 State Bank of India [SBI] Customer Care's response Dear Rajeev, We are waiting for you to provide us with the earlier requested details so that our team can address your concern soon. Thanks & Regards, SBI Life Insurance - Customer Care Verified Support Feb 25, 2019 State Bank of India [SBI] Customer Care's response Dear Rajeev, We are still waiting for you to share with us your loan account number and contact details along with the best time to call you so that we can address your concern soon. Thanks & Regards, SBI Life Insurance - Customer Care Verified Support Feb 26, 2019 State Bank of India [SBI] Customer Care's response Dear Rajeev, We have not received the requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with a detailed complaint on our official email address - [protected]@sbilife.co.in. Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed then please reply back to us here along with your email address so that our team can trace your mail and connect with you for further assistance. Thanks & Regards, SBI Life Insurance - Customer Care | |||
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