State Bank Of India [SBI] — refund of amount 40k

Hi sir,

I have orderd a mobile phone on amazon on 27th july 2018 and later i cancelled the purchages and i made pre payment for 40k.but still now I didn’t receive the refund. However i have reach out amazon for the refund hey have told that refund has processed in 32st of july to my credit card with refrerance -078669 but still mow I didn’t recived the amount from sb. I tried to rech out them but the customer service Number is not working properly. No one is taking thr responsibility for my amount.

Sbi interaction id[protected]
Amazin refrence no for refund-078669

Please take serious action on them horribel service from sbi.