State Bank Of India [SBI] — reissue of passport payment

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Dear customercare,

I need your urgent action on this. I have paid 1512.75/ from hdfc debit card. Payment has been deducted from my account but payment status shows failed.

First transaction details:
Application reference number: 17-[protected]
Given name: manushi pandit
Service type: reissue
Type of application: normal
Fee (Rs.): 1500.00
Transaction date : 20/08/2017
Payment status (Internet banking) failed
Bank transaction id: pos 416021xxxxxx1010passport_seva_o pos debit

Not able to reach the sbi customer care. I tried reaching the number[protected]. But the number is always engage. I have already sent email to customercare.[protected]@sbi.co.in as mentioned in the passport seva site. But absolutely no response.