[Resolved] State Bank Of India [SBI] — Sbi Irctc Card

Sanjit Chattopadhyay

from Solap, West Bengal

Address:	East Singhbhum, Jharkhand, 831004
Website:	www.irctc.co.in, www.sbicard.com

I have an Sbi IRCTC card and have 576 points in the card to redeem. I do not know how to redeem my points at irctc. Same i have asked to a sbi card customer care executive, he told me to mail to [protected]@irctc.co.in with my details to get the user id and password. Mailed irctc, they replied to use forgot password link to regenerate password. But i do not have any User id to do so. the sbi and irctc both are not attending to my problem.

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Dec 17, 2016

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

State Bank of India [SBI] Customer Care's response Dear Sanjit Chattopadhyay, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 091116 in your mail to enable us to address your concern on priority.