State Bank Of India [SBI] — Settlement Case For SBI Credit Card Account:[protected] and Bearing Card: [protected]

Address:	Indore, Madhya Pradesh, 452001
Website:	www.sbicard.com

Respective Authority
My SBI credit card account [protected] with its bearing card number as [protected]. I have informed about my outstanding as 1, 46, 000/- in November 2015. After making my first payment as 16, 500/- on 10/12/2015 I had opted for full and final settlement. My total outstanding at that time was Rs. 1, 30, 671 and settlement was finalized on amount of 85, 000/- in five installments as per my settlement letter dated 08/01/2016 (Attached with this mail). This installment needs to be completed till the date mentioned in settlement letter as 10/05/2016. During the telephonic conversation with your executives he made me aware that I can pay this amount till June 2016. I had paid different installment during this period are as follows:

(i) First Installment: 17, 000/- (11/02/2016)

(ii) Second Installment: 9, 700/- (11/02/2016)

(iii) Third Installment: 10, 500/- (09/03/216)

(iv) Fourth Installment:10, 500/- (20/04/2016)

(v) Fifth Installment :37, 500/- (09/06/2016)

In this period of returning the dues & outstanding, I received various call from your different regional offices like, Indore, Gurgaon, Bangalore etc. Finally the Gurgaon office is regularly in communication with me. So before my final installment I confirmed my settlement validity dates considering the fact that my installments are not of defined fixed amount i.e. Rs. 17000/-. Your executive confirms me that my validity will be up to 11/06/2016.

For my last installment to be paid completely, on 05/06/2016 I asked for arranging the executive. He denies that executive is not available in your area (Previously some executive is arrange in that area). Later on in same conversation I got to know that due to some condition of deadlines I can’t pay it in cash. On 8th someone from your office again calls me and agreed for arranging the executive. Finally, my last installment was collected through cheque on 09/06/2016. At that time I am not clear when I receive my NOC certificates. There may be some time require by you to process my case so it might be generated after a weak of settling all the dues.

Once my payment is completed then again the process of calling from your side starts and I had to reply the same things on so many calls (Average 15-20 calls) from 09/06/2016 to 10/07/2016. Each time your executive commits me that sir your data will be updated soon. Even after it the outstanding messages are continuously hitting my mobile. Recently I approach to SBI Cards Indore where I got the suggestion to report my case to SBI Customer care executive when they call me or I can also mail there.

Day by day the amount gets increasing on my account. Now my outstanding amount increased again to Rs. 70, 000/- which was hassle situation to handle for me. Even after so much o[censored]ncertainties, I again got the call that due to my delayed payment an additional amount of Rs. 7000/- is required for again settling the outstanding as final closure. I had confirmed that offer and ready to pay it same day itself but requires its copy of offer letter with a mail proof. From then I got no call and still waiting to resolve my issue.

My only concern is that, at the time of last installment if I had notified correctly with settlement validity dates then I can approach you to clear it with some additional amount and due charges. But now as the amount goes to peak, I have no other option to mail the overall case to higher officials and executives.

Please look into the matter to resolve the same as early as possible.