State Bank Of India [SBI] — transaction failed. money not received back.

Address:New Delhi, Delhi, 110058
Website:Paytm and sbi

Hi.
On 7th jan my one transaction got failed while adding money from sbi to paytm wallet.
And mercent was one97communications.
After contacting sbi they are saying paytm is responsible and calling paytm they say to contact bank sbi
Not i am struck with all the mental trauma these companies give me and i am not able to get my money back.
Photo is attached with the info.
+1 photos
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