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State Bank Of India [SBI] — transaction on progress

On 25th Jan 2019. I have transferred RS 5500 to another account, the amount is deducted from my account but not credited to beneficiary account...When I talked to customer executive then he told me to wait for next 10 days..I have some urgency.please solve the issue as soon as possible.
Details
Name - ASHOK KUMAR
Transaction I'd - SBA[protected]
Date - 25/01/2019
My bank - STATE BANK OF INDIA
Transaction with KOTAK MAHINDRA BANK
MO - [protected]
Payment Mode - VPA
transaction on progress
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Complaint Status


[Jan 30, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    23246
    Pending
    0
    Resolved
    6831
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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