State Bank Of India [SBI] — transferred amount not received to my account

Transfered amnt not received to my accnt. Transfer is done on oct 9 th through tez app and it is upi transaction id[protected]. I have contacted tez customer care to resolve this issue, they told me to contact npci but i could not find any toll free no for customer care and even i contacted sbi also and they told me it is a third party app transaction and so they cant resolve this issue and they told me that to contact the third party concerned app. So how can recieve the amnt of 3900 rs to my sbi accnt? Plzz look over this