[Resolved] State Bank Of India [SBI] — unauthorised online transaction (pos) through debit card, sbi complaint no -[protected] not resolve issue close.

Rajibkar111

from Raipur, Chhattisgarh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 495006
Website:	cms.onlinesbi.com/CMS/Status.jsp

On 16/10/18 morning at 3.53 a. M and 4.02 a. M i have received sms in my register mobile from bz-atmsbi that "you are using your sbi debit card 459xx3384 for purchase worth rs. 64900 on pos, similarly at 4.02a. M again one sms recd"you are using your sbi debit 459xx3384 for purchase worth rs. 6999on pos.
Both the transaction has not done by me. Immediately at 4.18 a. M i complained to online sbi customer care and block my debit card and net banking.
Sbi has given me complain no-[protected] and wait upto 90 days. But yesterday (05/11/2018) i recd sms from sbipsg that your complain has been attain to and closed.

Without any enquiry sbi has close the complain.

I have complain to local police station (Sarkanda, bilaspur) and also sbi home branch (R. K. Nagar, bilaspur).

All corrospondence enclosed for your kind reference.

Thanks
Rajib kar

+3 photos

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Nov 6, 2018

Complaint marked as Resolved

Company has not inform me what steps have been taken. on 05/11/2018 SBIPSG has send SMS that your above mentioned ticket no resolve and closed I have talked to customer care for details. They replied Transaction has been done successfully. I am not satisfied with this reply.

State Bank of India [SBI] customer support has been notified about the posted complaint.