State Bank Of India [SBI] — unauthorized credit card transactions in my sbi credit card

Address:

Chennai, Tamil Nadu

Date of Incident - 13/07/2018

I got a call from a lady saying they are from SBI Credit card department (Nungambakkam, Chennai, Tamilnadu branch). They even told my exact credit card limit, my EMI amount, EMI duration, available credit balance etc which made me to think they are genuine SBI guys. They also told me that they will help me in redeeming the Reward points (5000 points) which are about to expire in my card. I also questioned them that i have very less reward points (nearly 1000 points) but they convinced me that these extra rewards were added when i purchased this card which again made me to believe them. They also advised me often not to share OTP, CVV etc and they asked me to enter those details through my mobile keypad after a beep sound which is another important reason to believe that they are from actual SBI because even real SBI IVR would do the same. Once i entered my CVV an d OTP they debited 9000 rupees on Airtel Money from my Credit card. I was completely blank after seeing the message from DBI. After that when i tried to reach SBI, I didnt get a proper reply from SBI on how my balance details will be known to some third party without my authorization. I undergone very bad customer service and irresponsible reply from SBI.

Kindly help me in getting my money back. If its not at all possible atleast please help me by stopping those people from doing such activities as many innocent people are getting affected day by day and money is not easily earned. I understood the pain now and i will never ever easily believe such prank calls going forward and i will also try to create awareness as much as i can.

Phone Number from which i got prank call : +91 [protected]
Identified himself as SBI Bank Manager Numgambakkam branch, Chennai.
Person Name : Murugan