State Bank of India — SBI Viswa yatra card -not active - urgent action requested

Address:

Kannur, Kerala

My viswa yatra card was taken from SBT, Calicut main branch. in 2013 and was used to transfer USD to my son for three months - Jan to Mar 13. He has returned and again left for his studies to US in May last week. I had contacted the Calicut branch and told them that my son is leaving to US and if there is anything to be done for making the card active, After repeated enquiries they told that the card will be active when you request to transfer the money.Hence I sent the declaration and application forms as done previously for transfer of 500 USD.But they didnt care my request and I was contacting the branch through phone since my son was in trouble without money in a different country and finally they told that they will transfer the money only when the TLY bank manager sends the letter . Hence I went to the Thalassery branch where my account was and requested the manager. When he contacted the manager of Calicut branch then they were saying some other reason and told that the old card will not be active and new card has to taken. Very sorry to inform that my son is at US from May 25 th onwards and just because he had been using the card previously we didnt bother about cash transaction. But all of a sudden this type of information has made us feel very bad about SBI and the cards. If the card could not be made active or any fault is there the same has to be informed to the customers or updated. We are giving the mobile numbers and e mail ids just for that. Now he has to depend his friend for money always and with very much difficulty I am writing this complaint. I request SBI authorities not to issuesuch cards to any body in future sothat they wont suffer.Kindly see that the balance amount in the card may be transferred to my account and an urgent action may be taken in this regard . yours faithfully, Dr.Neema V.P