State Bank Of India [SBI] — without credit card payment deducted my account

Address:

Dharnidhar Rd, near Priyanka Apartments Plot Number 2, Ravikiran Society, Yashkamal Society, Vasna, Ahmedabad, Gujarat 380007

Dear sir,

I have visited sbi branch at vasna for changing the sbi debit card. I have enquired about the changing card. The madam has informed me you will get platinum card like credit + debit card for that i have applied for that. Almost 2 months got over i didn’t get card so again i have visited sbi branch and they have guided me for changing the debit card you can apply only itself and i have did that and i got my debit card my issue has been resolved. After getting debit card sbi credit card person is started calling me and they informed me for verification i have decline and informed them i don’t want credit card i got my debit card. However decline then also they have visited my home verification.
So i have visited sbi bank and i have informed my issue to sbi branch manager. He has informed to credit card madam who is seating there. I have clearly informed at that time if i will get credit card or bill i will not pay. Madam has checked and they took my pan number and she informed me you will not get credit card and bill also. You no need to worry.

Suddenly couple day before i got message your credit card dispatch. I got call from courier person because of home lock. I have informed him i didn’t apply credit card so you can return. Next day onwards i am getting call from customer support team regarding credit card you received. I have informed them i didn’t apply credit card. I don’t have credit card. Regularly i am getting call and i have same thing to all and also i have informed i will go for police case.
I got bill my home without credit card so i have visited two times sbi branch i meet to branch manager informed him last time i came and confirmed with you and madam and they said you will not get credit card and bill. However i got bill. Branch manager has requested me at present no staff due to corona virus. I know your matter. I will solve your issue.
However today they have deduct amount in my saving account. I am not satisfied with sbi bank.

I would like to request you to please look my matter.