State Bank Of India [SBI] — your entry rules

I am a customer of your 27th main hsr branch, bengaluru since many years. I hold a substantial amount as f d in your bank. Today i entered your bank at 09-59am to be precise. The security immediately objected saying that i cannot enter the bank before 10am, even a minute earlier. This was shocking. If your counter time starts at 10 am, and you say that i cannot enter a minute earlier, that does not make sense. Kindly educate your staff and security at all branches to follow rules in spirit and not by words. I must mention that i have personally experienced the bank being closed at 3.45 pm though the closing time is 4 pm saying there are too many customers. When i mentioned that, the same security is denying that.
Branch manager always remains oblivious to any such issues. We customers can never see him outside his cabin or away from his computer.
The staff do not talk directly to the customer making eye contact. Their eyes are always on the computer screen. And to see a smile and to be greeted cheerfully is something that never happens in your bank. With the existing competition, i wonder where sbi will be in a few years with this attitude. I must also mention that i am now depositing my money in postal department as they seem much better, more responsive and efficient than your esteemed bank. Just slogans will not take to the top but only the attitude and behaviour. God save you