State Bank Of India — Wrong Neft of RS.6903 to some other Account by ICICI BAnk

Sir We have a complaint to ICICI Customer Care regarding wrong Neft to account to some other person of Rs 6903 but we didnot received the solution which we expecting from such a reputed bank and our request and their response are mention Below:- To ICICI Bank On 4/22/2015 6:57 PM, With ref. to letter No. 2014-15/AGM/245 dtd. 5/2/2015 to Branch Manager, ICICI Bank, Noida sector 1, U.P. State Bank Of India had transfered the amount of Rs 6903 vide UTR No. SBIN[protected] dated 21.01.2015 to account Of Mr. Bhanu Chauhan on Behalf Of IOCL as they had mentioned wrong account no.[protected] instead of [protected] due to that the amount was credit to Account of MR. Anil Kumar and they had requested you to remit this amount but NO action was taken by you in that regards till date (Three Months). I expect prompt service from reputed bank like ICICI your reply is awaited as soon as possible. Response customer.[protected]@icicibank.com 5:52 PM (22 hours ago)to me Dear Mr. Chauhan, We understand your concern.We tried to call you on XXXXXX6971 on April 23, 2015 at 5.47 pm, however we could not reach you. With reference to your email we inform you that as a banker, we do not have rights to debit customer accounts without his/her authorization. We regret to inform you that, the fund can only be reversed if the beneficiary of the wrong transfer account provides an authorization letter to the nearest Bank branch, stating that the funds were erroneously credited to him/her account and the same can be reversed to the remitter. Hence, we request you to visit the ICICI Bank branch where you have your account and seek assistance from the Branch Manager for initiating the request letter to the wrong beneficiary.We look forward your co-operation in helping us to serve you better. Sincerely, Preethi, Customer Service Officer ICICI Bank Limited Sir we need solution to this problem not suggestion as we are approaching both SBI and ICICI Bank since that Happened. can we expect a solution to our Problem. Regards Bhanu Chauhan