Sterling Holiday Resorts — Cheating and violation of contract terms

Address:

Chennai, Tamil Nadu, 122002

Sterling time share company is cheating its old members by reneging on their committments as provived in the contract/agreements.

We are holding vacation timeshare membership of Sterling resorts Mussoorie and Sterling Goa vagator .We are entitled for one week holiday every year for 99 years during the alloted week.The agreement provides for an accommodation with a wet kitchenette and also provides for exchange, sale, renting, gifting, accumulating and floating of my time share week.

The service track record of Sterling has been poor since inception .They have been short changing and cheating its old fixed week vacation time share members by resorting to unfair trade practices.
1. Sterling has oversold their fixed week time share weeks in most resorts( almost 2-3 times than its capacity).Having oversold the accommodation and after having pocketed the money they are trying to discourage members to avail of their holidays entitlement by all means and by denying them reservations.

2.Till recently most of their resorts were poorly maintained despite having paid upfront for amenities besides paying annually for maintenance.
3..In violation of the agreement Sterling has replaced its wet kitchenette i.e Hot plate, steam cooker, rolling pin, utensils, with dry kitchenette( microwave) citing fire hazard. You even refuse to provide induction cookers and utensils causing immense problems for all members in general and for strict vegetarians in particular.As it is impossible to prepare Indian style food in a microwave oven thereby forcing members to take heavy & oily meals in expensive restaurants. A family of 4 staying for a week has to shell out in excess of ₹ 28000 and at a great risk to their health. We had bought the time share essentially for the reason that it allowed us to cook our meals in a wet kitchenette as per our liking and convenience . By withdrawing the wet kitchenette Sterling has cheated us.
Why are they doing this because
4.Although provided in the agreement it is very difficult almost impossible to obtain an exchange reservation during holidays and weekends in any of their properties in mussoorie, manali, Corbett, Nainital, Goa etc.Citing no vacancy they deny the members their rightful due .They sell the time share rooms as hotel rooms at higher prices to non members/ walk ins through online bookings and travel agents.By doing this Sterling is cheating members of their rightful due.
5.Sterling is selling vacation rooms to outsiders and denying them to members under exchange .Their reservation system is opaque and secretive so that they can cheat the members.Everytime I have tried to book a room in exchange during holidays I have failed to obtain a reservation.
6.As per the agreement one can sell, rent, gift his week but they discourage resale by imposing new and harsh conditions on new buyers.This they do so in order to sell their scheme to new gullible buyers at exorbitant prices. Having locked the existing members in a piquant situation they are preventing them from exiting.It is because of above factor that old membership are available at a steep discount to current prices.
7.Sterling has started charging for early checlkout/ part utilization and for gifting holidays to non members in violation if clause 14 of agreement.
8.A person buys a vacation membership after carefully selecting its location and evaluating the facilties offered at various destinations .I bought a fixed week Sterling time share week in Sterling Goa vagator specifically because of its location and proximity to the beach. Sterling sold this property in Goa Vagator without intimating members let alone taking permission from them and in total voilation of trust.The two properties in Goa being promoted and offered to members by sterling are located far away from the beach and hence a let down.We are seeking a compensation from Sterling for this violation.
9.It does not make economic sense to buy a membership for 25 years.The current price of a1BR studio for 7 days in high peak season is ₹3.0 lacs for 25 year membership.The current AAC is ₹4905 days and daily utility charges are ~₹1000/day.The interest on the 3 lacs @10%/ year amounts to ₹30, 000 /4500/day.Adding all above this comes to ₹6000/day excluding food.At this price one can easily find a star hotel in any of the location where Sterling has its resorts.It is therefore foolish to buy a Sterling membership and become their captive and remain at their whims and fancy.

I have written to Sterling to provide me with the list of vacation time share members so that an association can be formed to protect its interests.
Sterling has failed to respond and I am reaching out to this forum to forewarn members who are planning to invest in Sterling . BEWARE OF TIMESHARE SCHEMES OF STERLING RESORTS OR CLUB MAHINDRA .Don"t be lured by their catchy advertisements and repent later.

Arun jain
Gurgaon
[protected]@gmail.com

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