[Resolved]  Sterling Holiday Resorts — Non receipt of 33000/- cheques/HDFC card plus 3000/- cash back amount

Address:

Chennai, Tamil Nadu

This has reference to my continuous follow up for cheque/HDFC card of 33000/- and cash back amount of 3000/- committed to me at the time of buying the plan. Sorry to inform that in spite of follow ups and your repeated commitments I have not received the cheques so far.

I contacted Sterling customer care last week to know the status and was surprised to know that cheque no. 21599 for Rs 3000/- was despatched on 5th September 2015 through DTDC courier but it was never delivered to me. On contacting DTDC courier Ankleshwar branch, I was informed that the courier may have been delivered in the neighbourhood as my house was closed. Anyway, the cheque validity is only 90 days and it has expired by now. I have already requested to re-issue the cheque. This cheque has not been encashed by me and same can be confirmed from your bank. It is really surprising that I am following every month but no body from Sterling bothered to inform me. I have already raised request for reissue of cheque.

The other shocking information was that I was informed by customer care that they have not received any request from Ahmedabad Branch for 33000/- cheques/ HDFC card. All these days, I have been informed that request has been raised and I would receive cheques latest by October end. Deepak asked me have confidence in him and sterling when he visited me in last week of August. The same was further reinforced by Soniya during her visit to my house on 15th September. She had telephonic discussions with Vishal and Deepak and confirmed that my case had been recommended and would receive cheques by October. She even asked me to check and confirm with customer care if I do not trust them. I trusted ahmedabad branch staff and it was a big mistake.

Further, I was informed that my account has been suspended and I can not enjoy remaining three night stay because of non payment of EMI's. Really Shocking. Which installments ? Already paid Five EMI as per plan and how come the EMI can be pending. I was informed by Sterling team that plan opted by me was a special plan for limited period and has been initiated to attract the people. As my account is suspended, I can not enjoy my holidays. Is n't it cheating?

I firmly believe that I have been tricked and robbed off 36000/- through a fraud by Sterling. It was not that Deepak alone came and sold the plan to me. All the senior persons of Sterling Ahmedabad were present in Hotel in Bharuch. When raised my concern about 33000/- HDFC card, I was informed by these senior officials that Sterling is a THOMAS COOK company and this money is provided so that we can purchase air tickets etc. and enjoy holidays. I was not aware that I was buying a mental torture package rather than holiday package. I came across more cases of this type on social sites involving Sterling. But I can not allow you to cheat me. It is a breach of trust.

My patience is giving in now but still thought of providing last chance with sufficient time to Sterling for sending INR 36000/- cheques and reactivating my holiday account before taking any legal action. I hereby inform you that if I do not receive outstanding amount INR 36000/- ( Thirty Six thousand only) cheques by 22nd January 2017 ( within 45 days ), I will be lodging a official police FIR against Sterling Ahmedabad Staff ( Balbir Singh, Vishal Thakore, Deepak Mishra, Soniya and Mustafa ) and Sterling Company for cheating, duping, fraud and selling a product/ service with common intention of misinformation. I will also request Police to investigate how the Credit card transactions was made by Sterling when the card was in my possession. This is a criminal offence. I am sure police investigation will surface a larger scam and fraud racket. Do not under estimate the power of a customer. There is rule of law in country and I will fight legally till the justice is delivered and guilty are punished.

It is my responsibility to make my fellow countryman aware about such frauds committed by Sterling. I will ensure that this news appears in all leading news papers and TV channels. This will also be a good topic of discussions/debate for some of the television channels. I will not be responsible for any damage to the reputation of individual/company or any business loss.

I purchased holiday package considering that a Thomas Cook company who have lot of respect for Corporate Governance will honour their commitments. I was not aware that such unethical practices are encouraged in Sterling- Thomas cook company.

Find Attached herewith the copy of Plan provided by Deepak Mishra in his own handwriting and details of our last correspondences for your reference. I am getting auto reply to my mails that concerned person will contact me but it has never been done. Request Customer care deptt. to take this seriously and mark this mail to concerned department.